Reference

merak123 Privacy Policy for Your Account

Your account details, wallet records, and login activity are covered in the merak123 Privacy Policy, with clear explanations of what we collect and why.

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CONTACT PATHS

Privacy Help Beside Your Account

A clear contact route matters when your Privacy Policy question concerns a login, receipt, or wallet status. Start from the account help link and include the email or phone detail connected to your profile; this lets us locate the correct record without asking you to send a full password. If you are in Semarang or elsewhere in Indonesia, the same request path applies while access depends on local law.

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Account help

Use the help link after signing in to ask about stored account details, phone verification records, or a correction request. We use the account identifier you provide to find the relevant case.

Payment receipt

For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account questions, attach the payment reference rather than your wallet password. We use that reference to check the matching transaction record.

Access concern

If a privacy request is blocked by a login issue, tell us the device path you used, such as mobile browser or desktop. We can separate access troubleshooting from the data request.

DATA PRACTICES

How We Handle Your Privacy Choices

We keep this policy practical by connecting each data practice to an account action you can recognise.

Account details

We use your submitted contact details and phone verification status to create, secure, and maintain your account. Tell us if your email or phone record is outdated so we can assess a correction request.

Login security

Sign-in events and device signals can help us identify unusual access. We do not need your password in a support message; send the affected device path and account contact instead.

Cookie controls

Cookies can support a signed-in session and remember selected settings. You can manage browser cookie controls, though changing them may require another login before account pages open.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer, and virtual account references help us match a cashier event to your account. We use the reference for checking and do not request wallet credentials.

Retention period

We keep account, security, and transaction records only as long as needed for service operation, dispute handling, security checks, or legal duties. A request can ask us to explain a record's status.

Change requests

To ask for access, correction, or removal, contact us through the account help route and identify the relevant record. We may need account verification before making a change where local law permits.

Privacy Policy Questions About merak123

These Privacy Policy answers focus on the account actions Indonesian customers ask about most: sign-in, phone verification, cookies, wallet references, and requests for access or correction. We keep the answers tied to the records we actually use, and any eligibility or access decision depends on local law.

It covers account details, phone verification, login and device records, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

Phone verification helps connect account access to the contact detail you provide and assists with unusual-login checks. We may use its status when responding to an account data request.

Yes. The Privacy Policy covers the payment reference, amount status, and account match needed to reconcile DANA or QRIS activity. We do not ask for your wallet password or PIN.

Use the account help route and identify the email or phone detail connected to your profile. We may verify account control before responding, and fulfilment depends on local law.

Yes. Send the incorrect field and the requested correction through account help. We check the account record first and may request a verification step before changing information.

Retention depends on operational, security, dispute, and legal needs. The Privacy Policy does not promise one period for every record; contact us with the specific payment or login event.

Cookies can maintain a browser session and remember selected settings. If you block or clear them, you may need to sign in again, while account data handling remains subject to this Privacy Policy.

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